Support
Questions about installing Audrex, setting up automations, billing, or anything not working as expected — reach us directly.
Response time
We aim to respond within one business day. Merchants on the Enterprise plan get priority handling.
Before you write in
- Check Traces in the admin — most "the agent said something wrong" issues show up there with the exact tool calls and data used.
- Check Catalog sync if products seem missing or stale.
- Include your store domain (
yourstore.myshopify.com) in any email — we can't look anything up without it.
Data requests
To request or delete a shopper's data, see our privacy policy, or email privacy@audrex.ai.